Timeless Glass & Collectibles in Southwick, MA | Ends 5/18 | P/U 5/20

It is your responsibility to ensure everything you purchase is present and accounted for before leaving the pickup site. Discuss any concerns about the quantity or quality of your items with a Caring Transitions employee in person. We want you to be 100% satisfied with your purchases but we cannot resolve any issues of dissatisfaction once you have taken possession of your items.
Placing a bid is an agreement to purchase. If you place a bid, you are committed to purchasing and getting your item(s) picked up or making shipping arrangements. Please do not bid if you do not plan to purchase.
We understand that sometimes issues may occur with your credit card. In the event of a failed payment, we will make every attempt to contact you to resolve the issue but ultimately you are responsible for ensuring your invoices are paid. Any invoices that are not paid by 12:00 PM EST on the day following the auction will result in a suspension of your bidding privileges. A $50 reinstatement fee will be applied if you want the ban lifted and this will be considered on a case-by-case basis.
In order to place a bid, you must have valid payment information stored in your profile. By providing your credit/debit card information to Caring Transitions, you irrevocably authorize Caring Transitions to charge your primary card on file for the total purchase amount of any winning bid plus any fees associated with your purchase, including but not limited to taxes, shipping, and handling fees. You must approve shipping and handling fees, then we process that invoice to your card on file. This could take 1-2 business days especially if you approve a shipping invoice late on Friday.
All items not picked up during the scheduled pick-up time will be considered abandoned and will be donated or resold with no refund. For those who abandon furniture or other large items, a $40 convenience/restocking fee will be added to your account balance. Account balances must be repaid before bidding privilege reinstatement is considered.
Our team is available to assist with loading your vehicle and moving heavy objects/furniture unless otherwise noted in an item's description. We DO NOT provide boxes or packaging material. Buyers are responsible for the safe transport of their own items.
Receipts are emailed to winning bidders once the sale has completely closed. Full address for pick-up will be on winning bidders’ invoices. If you do not receive a copy of your invoice via email, please log into your account on CTBIDS and visit Invoices/Receipts.
Shipping and handling payments are due immediately upon receipt of invoice.
Shipping is available for SOME ITEMS at the Buyer's expense. We use USPS and UPS mail. Handling charges will be added to your sales invoice. We combine purchases from the same sale whenever possible but large lots of delicate items may incur additional fees.
Not all Lots can be shipped. If you require shipping on an item not marked "shippable," please send an email before bidding to moreinfo@CaringTransitions.com to inquire and let us know you will need shipping.
Within 14 days of the pick up date, your order will be packaged and we. will calculate shipping/handling.
Your shipping invoice must be approved within 72 hours of receipt. Failure to approve your shipping/handling within that time will result in your items being considered abandoned and you will not be entitled to a refund. We do not have infinite storage space to hold items past this period.
Bid Retraction: We only retract bids under certain select circumstances and at our sole discretion. We will not retract bids within 48 hours of auction close. You have 2 hours within placing a bid to contact us via text or phone call to retract an incorrectly placed maximum bid. Abuse of the bid retraction policy will result in account suspension.
ALL questions about items including flaws, originality of artwork, quality of jewelry, etc. MUST be asked BEFORE bidding. If an item has been shipped to you and you have any questions or concerns, you MUST report this within two (2) days. of receipt
An18% Buyer's Premium will be added to the final bid amount.
We have made every effort to describe all items as accurately as possible. Expect normal signs of wear associated with antiques, vintage, and used items. We do not list every flaw. All items are sold AS IS, and where is. No refunds or returns. Caring Transitions does not guarantee the working order of any clock, watch, electronic or mechanical device. Dimensions given may be approximate.
Listings times have a soft close. Extra time may be added to ending times to allow bidders more time to win. This will give you time to receive an outbid notification and place a higher bid and mimics what happens in a live auction where the auctioneer asks for any last bids before making the sale.