All sales are final, no refunds or exchanges. If a piece of jewelry has an appraisal, a copy will be shipped with the item. Please read the descriptions carefully. We will not be responsible for misread descriptions. If we state it is "Solid", that means it is not plated. If you see an item with 14KP, that means it is 14 karat "Plumb" or exact to that karat, it does not mean plated. If you are not sure of any item, do your research prior to purchase. All billing happens at the time of purchase and Shipping is as soon as the shipper picks up the item. We will not be responsible for misdirected, mishandled and incorrectly shipped items. We reserve the right to refuse service to anyone.