Frequently Asked Questions
Listed below are various questions we've received over the years. If you don't see your question answered, please feel free to give us a call (888-653-8468) or e-mail us ( support@EstateSales.NET).
Can I list my garage/yard sale on EstateSales.NET?
Unfortunately, no. EstateSales.NET is reserved for traditional estate sales and auctions where the entire home or business is being liquidated, or most of it.
In addition to garage or yard sales, we also do not allow flea markets, vendor sales, rummage sales, or antique malls. You can read more about what types of sales we do and don’t love, and other policies for listing sales, using the links below.
Sale Types on EstateSales.NET
Prohibited Items on EstateSales.NET
How do I list my sale?
To get started listing your estate sale when you do not already have an account, click the link below.
If you already have an account, click sign in, located in the navy banner across the top of any page. Once signed into your account, you can either click list a sale in the navy banner at the top of the page, or Add Sale located on the account menu.
How can I edit my sale after publishing the listing?
You can edit your sale at any time up until it ends. To make changes to your sale:
- Start from your Account Home page
- Click Edit next to the correct sale title
- Make sure to click Save & Continue between tabs and before leaving
How do I pay for my sale listing?
On the last step of creating your sale, you will be prompted to make payment before it can be published. You can pay by Visa, MasterCard, American Express or Discover.
If you exited your sale listing before completing it and adding payment, you can return to the payment section by doing the following:
- Start from your Account Home page
- Click No - Pending Payment on the correct sale
- Enter your payment information
- Click Pay and Publish Sale
Why isn't my credit card working?
We accept all valid Visa, MasterCard, American Express, and Discover credit and debit cards. If your card is not being accepted, please double check that you have entered the card number, expiration dates, CVC code and billing ZIP code correctly. If they are correct, please check with your bank or card issuer. If your bank states there should not be a problem, you are welcome to call our support team at 888-653-8468.
Most prepaid cards work on our site, but some do not. We apologize for any inconvenience.
Why do I have to add a credit card for two payment processors when buying from Marketplace?
Estate sale companies that sell items on Marketplace have the ability to choose between Stripe or Square as a payment processor. We recommend putting your credit card on file for both processors to be able to purchase from or bid on any sale on Marketplace.
Can I choose when my address is shown to the public?
Yes! You can choose to withhold the address of your sale for security purposes, or even choose to release it early if you allow early bird shoppers. By default, the address for a sale will be released at 9 am the day before the sale starts.
To change the time your sale’s address is released:
- Start from your Account Home page
- Click Edit next to the corect sale
- On the Info tab, click (change) located under the area to enter the street address
- Choose the best option for your sale
- Click Save & Continue
What information should I provide in my sale listing?
It’s best to provide as much information as possible and detail as possible in your sale listing. Not only can you help potential buyers know what to expect, you can also help drive buyers to your sale by using terms that might be searched or used for Treasure Tracker. You can provide information to your listing in the Terms and Conditions and Sale Description sections on the Details tab, and you can also add pictures to your listing. We have no limit for text, so more is better.
Terms and Conditions - Let buyers know what forms of payment you accept, rules or expectations for your sale, or whether or not they need to bring along a friend to help them load heavy items.
Sale Description - Make sure to leave no stone unturned when providing a description for your sale. This is a great place to include terms that might be searched by buyers like collections, brand names, larger items such as furniture, etc. there are all kinds of kinds out there and you never know what they may be searching for. One thing is for certain, if you don’t list it, they won’t find it. Pro-tip: putting your items in list form in your description makes it easier for buyers to quickly read and search through.
Pictures - Take the time to collect snapshots of your sale. A sale with no photos will likely be overlooked. Who wants to drive to a sale without certainty of what will be there? Make sure your photos are clear with good lighting, and you might even want to consider using a backdrop to show off nicer pieces of furniture or jewelry. You can also add descriptions to your photos, which is a great place to put dimensions or other significant details.
When does the email blast go out to subscribers?
System wide, email notifications go out every day about upcoming sales. So the question is really, when will my sale appear in an email notification?
Each subscriber has the option of customizing when they want to be notified about upcoming sales, as well as what types of sales and where they are located. Most subscribers, and by most we mean more than 90%, choose to receive an email one day before a sale starts. This means your sale must be published two days before your sale begins so we can have emails prepared to be sent out to subscribers.
Some subscribers, though not many, have chosen to receive emails two, three or more days before the sales’ starting dates. Unless you’re submitting and paying for your sale listing at least seven days before it begins, your sale may not be in every single subscriber’s notification, though it will be in most.
What’s the cut-off time for uploading pictures to my sale listing?
There is not a cut-off time for photos to be uploaded to your sale. You can upload, edit, or remove any photos at any point up until your sale ends. To make changes or additions after your sale has been published, log into your account and click Edit next to the correct sale title, then click on the Photos tab.
We do, however, have a cut-off date for your sale to be included in email notifications sent to all of our subscribers. If you want to make sure your sale is included in emails, it must be published two days before it begins.
In which city will my sale be listed?
By default, your sale will show up in its home city and within a 100 mile radius.
How do I sign up my estate sale company?
If you already have a subscriber account, you can sign up your company through that account. You can get started by doing the following:
- Start from your Account Home page
- Click List Sale in the Account Home menu
- Click View Company Options
- Click Sign me up! on the appropriate package choice
- Complete the process
If you do not already have a subscriber account, you can get started by viewing our package options here:
If you already have a subscriber account but you do not want to use it to start a new company account, you can simply log out and use the link above.
How do I list my company's sales?
To get started listing your estate sale when you do not already have an account, click list a sale located in the navy banner across the top of every page on EstateSales.NET. From there, you can continue as a private seller or a company.
If you already have an account, click sign in, also located in the navy banner across the top of any page. Once signed into your account, you can either click list a sale, or Add Sale located in the account menu.
I can’t log into my account
First, double-check the email address and password you’re using. Passwords on our site are case-sensitive. If you’ve made sure that everything is being entered correctly and you are still unable to log in, you can use the Forgot Password link.
If you are having problems with receiving or using the link sent to you, you can call us at 888-653-8468, or send us an email from the email address associated with your account to support@EstateSales.NET.
I can’t find my sale on EstateSales.NET
If you happen to not be able to find your sale, first make sure it was successfully published. You can check on the status of your sale on your Account Home page, which will show you if your sale is published and how many views it has received. If your sale is not appearing on your Account Home page, it’s possible you may have created the sale with a different account using a different email address.
If your sale is published but you’re still unable to find it, double check your filter settings. Are you searching in the correct ZIP or city/metro area? Are you sorting by date/time or distance? Do you have the correct sale type chosen? Likely, adjusting one or some of your settings will lead to your sale.
In a rare circumstance, your sale might have been unpublished or removed from our site. If your sale was removed, we sent you a notification via email stating the reason for the removal. Please check your email inbox for the address used with your account.
Where can I find my company on the Hire a Company page?
Where your company can be found on the Hire a Company page can differ depending on whether the user is searching by ZIP code or metro area. When searching by metro area, companies are first grouped by package:
- Gold
- Silver
- Bronze
Within each grouping, companies are listed randomly. To see a new random ordering of sales, the user would need to return in a new browser session.
(Companies that are not located in that metro area, but choose to advertise there, will be in a second grouping of Gold, Silver and Bronze companies. The order of these are also randomized.)
When searching by ZIP, companies are ordered first by distance:
- <25 miles
- <50 miles
- <75 miles
- <100 miles
- more than 100 miles
Then they are ordered by package:
- Gold
- Silver
- Bronze
Within each grouping, companies are listed randomly. To see a new random ordering of sales, the user would need to return in a new browser session.
What sale type should I choose? Which will get my sale the most exposure?
There is no one sale type that will gain your sale more exposure than the others. By default, all sale types are displayed on metro and city pages 100 miles from their zip code. Site visitors are able to filter their settings and choose specifically which sale types they want to view and the distance they are willing to travel.
Your sale listing should be marked with the correct sale type. Our subscribers want to know what to expect when they arrive at a sale, and each type of sale holds expectations for how items might be sold. We also offer the ability for subscribers to choose what sale types they want to receive emails about, so marking it correctly is important to us and our subscribers.
When we find that sale has been marked incorrectly, we will change the sale type and notify you by phone or email. Excessive misuse or dishonesty when labeling a sale’s type can result in removal of your sale, or even account.
I paid for a Regionally/Nationally Featured slot, but my sale isn't featured.
When you purchase a Regionally or Nationally featured slot, you’ve purchased a week of that feature. You can review the week you selected for your sale by doing the following:
- Start from your Account Home page
- Click the Edit button on the correct sale
- Click the Options tab
If you change the dates of your sale after you purchase a feature, the dates of the feature will not change or move with the sale, and will no longer appear. These features are non-refundable. You will need to purchase the feature again for the new sale dates.
If your feature is not appearing on the dates you selected, please call our support team at 888-653-8468 for assistance.
What's the difference between Locally, Regionally, and Nationally Featured slots?
You can increase the visibility of your traditional sale by featuring it Locally, Regionally, or Nationally. Feature dates are non-refundable and cannot be changed after they are paid for, so you’ll want to verify the date(s) of your sale before you purchase a feature.
Locally Featured
- Limited to two sales per metro area each week.
- Appears as an orange badge on your sale. Additionally, this orange badge is visible on the city’s sale listings page or the primary metro area.
- Can be purchased up to 30 days in advance of the sale. *New slots become available on Sunday evenings at 9 pm.
- This is a weekly slot, from Sunday to Sunday.
- Price is $25.00. For companies on the Gold package, the price is $20.
Regionally Featured
- Unlimited per region.
- Appears as a green badge on your sale. Additionally, this green badge is visible on your sale on the city’s sale listings page and up to 250 miles from the sale location. (You can view the list of cities in which your sale will appear in by clicking “same region where your sale is taking place” on the Options tab when setting up or editing your sale.)
- This is a weekly slot, from Sunday to Sunday.
- Three random Regionally Featured sales are displayed at the bottom of all city sale listing pages as well as in email notifications, with a link to view all Regionally Featured sales.
- Price is $150.00. For companies on the Gold package, the price is $120.00.
Nationally Featured
- Unlimited.
- Appears as a blue badge on your sale. Additionally, this blue badge is visible on your sale on the city’s sale listings page.
- Three random Nationally Featured sales are displayed on the EstateSales.NET homepage, at the bottom of all city pages and in email notifications, with a link to view all Nationally Featured sales.
- This is a weekly slot, from Sunday to Sunday.
- Price is $250.00. For companies on the Gold package, the price is $200.00.
How do I get on your mailing list?
To receive email notifications about upcoming sales, you’ll need to create a subscriber account. You can click the red Get Free Sale Notifications button on the homepage, or click the link below.
Why am I getting notifications that include sales that are out of my area?
In addition to the sales you specify you want to be notified of, we also include Regionally and Nationally featured sales. If you don’t wish to be notified of these sales, you can change your notification settings in your account by doing the following:
- Start from your Account Home page
- Click Notification Settings
- De-select the sales you don’t want notifications for in the Sales to be Notified About section
- Click Save My Info